Privacy Policy
LAST UPDATE 11/20/2024
Welcome to ChikHeaven! Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our store, services, and website **chikheaven.com** (referred to as “we,” “us,” or “our”).
By accessing or using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Information You Provide
Personal Details: Name, email, phone number, and address, provided when you create an account, make a purchase, or contact us.
Payment Information: Payment details necessary to process your transactions securely.
Order Details: Information about products you purchase, including billing and shipping information.
Customer Support Data: Details shared when you contact us for inquiries or assistance.
1.2 Information Collected Automatically
Usage Data: Details such as IP address, browser type, device information, and pages viewed on our website.
Cookies and Tracking: Data collected through cookies to enhance your browsing experience, save preferences, and offer relevant product recommendations.
1.3 Information from Third Parties
We may receive information from payment processors, shipping providers, and analytics tools to ensure smooth operations.
2. How We Use Your Information
We use the information collected to:
Process your orders and deliver products.
Respond to customer service inquiries.
Enhance your shopping experience with personalized recommendations.
Send updates, promotional offers, and relevant marketing communications (if you have opted in).
Ensure legal and regulatory compliance.
Detect and prevent fraudulent or unauthorized activities.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
Service Providers: Payment processors, shipping companies, and IT support services.
Compliance Authorities: To meet legal or regulatory requirements.
Third-Party Tools: Analytics platforms (e.g., Google Analytics) to improve our website performance.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep you logged into your account.
Remember your cart and browsing preferences.
Analyze website performance and user behavior.
You can manage or disable cookies through your browser settings, but some features may not work as intended.
5. Data Retention
We keep your personal data only as long as necessary:
Order and Transaction Data: Retained for at least 7 years for tax and legal purposes.
Account Information: Retained until you delete your account or request its deletion.
Marketing Data: Retained until you opt out of communications.
After these periods, your data will be securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have rights over your data, including:
Accessing the personal information we hold about you.
Requesting corrections or updates.
Deleting your personal data (subject to legal obligations).
Opting out of marketing communications.
To exercise your rights, contact us at support@chikheaven.com
7. Data Security
We use advanced security measures to protect your personal information:
Encryption: Secure Socket Layer (SSL) encryption for transactions.
Access Restrictions: Data access is limited to authorized personnel.
System Monitoring: Regular security assessments and updates.
While we strive to protect your data, no system is completely secure. Use our services at your own risk.
8. International Data Transfers
If you use our website outside the United States, your data may be transferred and stored in the U.S. By using our services, you consent to this transfer.
9. Updates to This Privacy Policy
We may update this policy to reflect changes in our services or legal requirements. The latest version will always be available on our website. Major updates will be communicated through email or website notifications.
For More Information
Contact Information
Business Name: Chikheaven
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (713) 659-9617
Business Mail: support@chikheaven.com
Business Address: 17719 Shadow Valley Dr, Spring Texas 77379, United States