Frequently Asked Questions (FAQ)
LAST UPDATE 11/20/2024
1. What types of handbags does ChikHeaven offer?
We offer a wide range of handbags, including:
- Totes
- Crossbody bags
- Shoulder bags
- Clutches
Our products are designed to cater to various styles, occasions, and preferences.
2. Where is ChikHeaven based?
Our business is located at:
17719 Shadow Valley Dr, Spring Texas 77379, United States
3. What payment methods do you accept?
We accept the following payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and PayPal
- Digital Payments: Apple Pay.
4. What is your shipping policy?
- For our Customers, We have a very minimal flat rate of shipping all over USA which is $6.99 USD.
- Delivery Times: Standard shipping typically takes 7 to 12 business days.
5. Can I track my order?
Yes! Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your shipment until it arrives.
6. What is your return policy?
We offer a 30-day Return policy. Items must meet the following conditions:
- Be in the same condition as received (unworn and unused).
- Include original tags and packaging.
- Provide a receipt or proof of purchase.
For more details, refer to our Return Policy.
7. How can I request a refund?
Refunds are processed after we receive and inspect the returned item. Approved refunds will be credited to your original payment method within 10 business days. For more details, please review our Refund Policy.
8. What if I order the wrong product?
If you accidentally order the wrong product, you will be responsible for:
- The shipping cost to return the incorrect product.
- The shipping cost to send the correct product.
Tip: Please review your order carefully before confirming your purchase.
9. What if my order arrives damaged?
If your order arrives damaged or defective, contact our support team immediately at:
Email: support@chikheaven.com
We will evaluate the issue and provide a resolution as soon as possible.
10. How can I contact customer support?
You can reach us through the following channels:
- Email: support@chikheaven.com
- Phone: +1 (713) 659-9617
- Chat Support: Available 24/7.
- Business Hours: Monday to Friday, 9:00 AM to 4:00 PM (EST).
11. Do you ship internationally?
Currently, we only ship orders within the United States. Stay tuned for updates on international shipping.
12. Can I cancel my order?
Orders can be canceled anytime before dispatch. If the order has already been shipped, please refer to our Refund Policy for instructions on returns.
For More Information
Contact Information
Business Name: Chikheaven
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (713) 659-9617
Business Mail: support@chikheaven.com
Business Address: 17719 Shadow Valley Dr, Spring Texas 77379, United States