Return Policy
LAST UPDATE 11/20/2024
At Chikheaven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure a hassle-free experience.
Eligibility for Returns
- Items must be in their original condition, unworn or unused, with tags attached, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
Return Label Policy
At Chikheaven, we aim to make your shopping experience seamless, including easy and hassle-free returns. If your return request is accepted, you will have two convenient options for the return label:
1. Included in the Package
If requested, we can include a physical return label in your original package. This allows you to easily return the item without the need to print anything.
2. Downloadable PDF
Prefer to keep things digital? We’ll email you a downloadable PDF return label. You can print it at your convenience and follow the provided instructions to send the package back to us.
Important Notes
Pre-Approval Required: Items sent back to us without a prior return request approval will not be accepted.
Contact Us for Support: If you have any questions or need assistance with your return, feel free to reach out to us at support@chikheaven.com. Our team is here to help and typically responds within 24–48 hours.
How to Start a Return
- Contact us at support@chikheaven.com within 30 days of receiving your order.
- If your return is approved, we will provide a prepaid return shipping label and detailed instructions.
- Please note that items sent back without prior approval will not be accepted.
For any questions regarding specific items, reach out to us at support@chikheaven.com
Damages or Incorrect Items
Inspect your order upon delivery. If the item is damaged, defective, or incorrect, please contact us immediately. We will address the issue and provide a resolution.
Exchanges
To exchange an item, return the original product following the steps above. Once the return is approved, you can place a new order for the replacement item.
Refund Policy
At Chikheaven, we offer a 10-day refund policy, providing you with peace of mind for your purchase.
Refund Process
Once we receive your returned item, it undergoes an inspection to verify:
- The item is in its original condition, unworn, and unused.
- All necessary documentation, such as the receipt or proof of purchase, is included.
After inspection:
- If your return meets the eligibility criteria, your refund will be approved, and we will process it promptly.
- If your refund request is denied, we will notify you and explain the reasons.
Approved Refunds
- Refunds will be processed to your original payment method within 10 business days.
- Please note that banks and payment providers may take additional time to post the refund.
Delayed Refunds
If you do not receive your refund within 15 business days of approval, please contact us at support@chikheaven.com.
Customer Responsibility for Incorrect Orders
If a customer places an order for the wrong item:
- The customer is responsible for the shipping cost to return the incorrect item.
- If applicable, the customer will also cover shipping costs to resend the correct item.
We recommend reviewing your order details carefully before completing the purchase.
For More Information
Contact Information
Business Name: Chikheaven
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (713) 659-9617
Business Mail: support@chikheaven.com
Business Address: 17719 Shadow Valley Dr, Spring Texas 77379, United States